Terms of Service

These terms govern the use of the Intelactory website and platform. "Intelactory", "we" and "us" mean the company that operates Intelactory, based in Dhaka, Bangladesh. "Customer" or "you" means the organization that registers a workspace, and the people it invites to use it. If your organization has signed a separate agreement with us, including Factory Partner terms, that agreement applies first and these terms fill in anything it does not cover.

1. The service

Intelactory is an operating system for textile and apparel manufacturing: planning, production, inventory, quality, finance, traceability, sustainability and Digital Product Passports, with AI features that help your team decide. We keep improving it, and the modules available to you depend on your plan and the modules your organization enables.

2. Workspaces and accounts

• To use the platform, your organization registers a workspace. We review every new workspace before it goes live, and we may decline a registration.
• The person who registers confirms they are allowed to accept these terms for the organization.
• Your organization's administrators invite users and decide what each one can see and do. Keep sign-in details private, use multi-factor authentication where offered, and tell us at [email protected] if you believe an account has been misused.

3. Your data

• Your organization owns the data it puts into its workspace. We use it only to provide, secure and support the service for you, as described in our Privacy Policy.
• You are responsible for having the right to enter the data you enter, including information about your employees, suppliers and buyers.
• Each organization's data is isolated from every other organization's.
• Data you choose to publish, such as a Digital Product Passport shared by QR code, is visible to anyone with its link or code, which is the purpose of publishing it.
• You can ask us for an export of your workspace data at any time while your subscription is active and before your workspace closes.

4. Acceptable use

Use Intelactory for your organization's legitimate business. Do not try to access another organization's data, test or bypass the platform's security without our written permission, overload the service, reverse engineer it, resell it without an agreement with us, or use it to break any law. We may suspend access that puts the service or other customers at risk, and we will tell you why.

5. AI features

AI features suggest plans, explain results and draft reports. Every suggestion comes with its reasoning and is for your team to review; your organization stays responsible for the decisions it makes. Your administrators choose which AI features are switched on.

6. Plans, trials and fees

• Plans, modules and terms are agreed with each organization; Factory Partner terms are agreed on the first call. Fees, billing cycle and payment method are set out in your order or agreement.
• A trial, where offered, lets you try the platform without a payment card; we will tell you before any charge applies.
• Payments are processed by our payment providers. Invoices are due as stated on them. If an invoice stays unpaid, we will remind you before we limit access.
• Plan changes are made by request, and our team confirms them.

7. Our platform

Intelactory, including its software, design, documentation and the shared industry knowledge in it, belongs to us and our licensors. Your subscription gives your organization the right to use it while the subscription is active. Suggestions you send us help us improve the product, and we may use them freely.

8. Availability and support

We run Intelactory to be available around the clock and we monitor it continuously. Planned maintenance is scheduled to keep disruption small. Support levels for your plan are described in your plan or agreement; a service level agreement applies only where one is signed.

9. Ending the service

• Your organization can end its subscription as set out in its plan or agreement.
• We may end or suspend the service if these terms are seriously broken and the issue is not fixed after we raise it, or where the law requires.
• When a workspace closes, we provide an export on request and then delete the workspace data within a reasonable period, except records the law requires us to keep.

10. Warranties and liability

We provide the service with reasonable skill and care. Beyond what we commit to in these terms or a signed agreement, the service is provided as it is, and we do not promise that it will meet every specific need or be free of every error. To the extent the law allows, neither side is liable to the other for indirect or consequential loss, lost profit or lost data, and our total liability in any twelve months is limited to the fees your organization paid us for the service in those twelve months. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms as the service grows. We will publish the new version here with a new "Last updated" date and tell workspace administrators of significant changes before they take effect.

12. Law and disputes

These terms are governed by the laws of Bangladesh. We will always try to resolve a concern directly first; if that does not work, the courts of Dhaka will decide.

13. Contact

Email [email protected]. We are glad to answer any question about these terms.