Privacy Policy

This policy explains what personal data Intelactory collects, why, where it is kept, who helps us process it, and the choices you have. It covers our website at intelactory.com and the Intelactory platform (your workspace at <name>.intelactory.com, the buyer portal and the related apps). "Intelactory", "we" and "us" mean the company that operates Intelactory, based in Dhaka, Bangladesh.

1. Two roles: your workspace data and our own data

Your workspace data. Orders, production, quality, inventory, people records and every other record your organization enters into its Intelactory workspace belong to your organization. Your organization decides what goes in and who can see it; we process it only to provide the service to you, under your instructions and your agreement with us. If you are an employee of one of our customers and have a question about your data in a workspace, your employer is the first place to ask, and we will help them answer.

Our own data. We decide how to use the data we collect to run our website, manage customer accounts, bill, and support you. This policy describes that use.

2. What we collect

When you visit the website

• Pages viewed, the page that referred you, campaign tags in the link, browser and device type, and an approximate location (country and city) looked up from your IP address on our own server. Measurement is first-party: it runs on our own infrastructure. Before you make a choice in the cookie banner, page views are counted without a cookie and without any identifier.
• A first-party visitor cookie (_ia_vid) recognises your browser across visits, on the website and in the platform. We set it only after you accept analytics in the cookie banner. If you later turn analytics off, we delete it and stop recognising you. See the Cookie Policy for every cookie and how long it lasts.
• Google Tag Manager runs on the website with Google Consent Mode and uses only what you accept (section 5).

When you contact us or apply

• The details you enter in a form: name, work email, phone, company, role, factory type, country, team size and your message. Contact, demo, assessment and Factory Partner applications are stored so our team can reply and follow up.

When you use the platform

• Account details: name, work email, role, the factories you work in, and sign-in records (time, device and browser, IP address).
• Security records: every important action in a workspace is logged with who did it, when and from where, so your organization has a complete history.
• Workspace data your organization enters (section 1).

When you pay

• Billing contact and invoice details. Card and bank payments are handled by our payment providers (section 5); we do not receive or store full card numbers.

3. Why we use it

• To provide, secure and support the platform you use.
• To create and approve workspaces and manage subscriptions and invoices.
• To answer your enquiries and Factory Partner applications.
• To understand which pages and features help people, and to improve them.
• To send service messages such as sign-in links, alerts your organization has configured, and billing notices.
• To meet legal obligations and to protect our customers and the service.

We do not sell personal data, and we do not use workspace data to advertise to anyone.

4. AI features

Intelactory's AI features suggest plans, explain results and draft reports for your team to review; your people make the decisions. When a user runs an AI feature, the content needed for that request is sent to our AI provider (section 5) through our AI gateway and the result comes back to your workspace. Your organization's administrators control which AI features are switched on.

5. Who helps us provide the service

We use a small set of service providers. Each receives only what it needs for its job.

Location lookups use a database stored on our own server, so your IP address is not sent anywhere for this.

6. Where your data is kept

The platform and its databases run in Singapore. Some providers above process data in other countries. Where data moves across borders, we rely on the provider's contractual safeguards.

7. How long we keep it

• Workspace data: for as long as your organization's workspace is active. Before a workspace closes, your organization can ask us for an export of its data, and lists can be exported from the platform at any time; we then delete it within a reasonable period, except records the law requires us to keep.
• Activity and security records: kept for the life of the workspace, because they are the history your organization relies on.
• Published Digital Product Passports: a passport your organization publishes is meant to be scanned by brands and consumers and stays available for as long as your organization keeps it published.
• Website measurement: the visitor cookie, set only after you accept, lasts up to 13 months.
• Enquiries and applications: for as long as needed to respond and to keep a record of our relationship.

8. Security

We protect data with organization-level isolation in the database, role-based access, short-lived sign-in tokens, encrypted connections, and continuous monitoring. Our Security Policy explains this in detail.

9. Your choices and rights

You can ask us to show you the personal data we hold about you, correct it, delete it, export it, or stop using it for a purpose, subject to the law that applies to you. You can change your cookie choice at any time from the cookie banner. For data inside a workspace, your organization's administrators can make most changes directly, and we will support them.

Where the EU or UK General Data Protection Regulation or a similar law applies to you, you also have the right to complain to your local data protection authority. We would welcome the chance to help first.

10. Children

Intelactory is a business service for working professionals. It is not intended for children.

11. Changes to this policy

When we change this policy we will publish the new version here with a new "Last updated" date. If a change is significant, we will tell workspace administrators in the platform or by email.

12. Contact

Email [email protected] with the subject "Privacy". We reply to every request.